Global address book not updating new users

11 May

As a faculty/staff member, your Outlook program automatically syncs with the Exchange server on a regular basis. For example, say a new person joins your workgroup.You are unable to see his information in your address book.Now that we know it isn’t working by design, how do we fix it? We do this through the Exchange Management Shell: Make sure you substitute in your Client Access Server where the OAB is distributed with ‘servername’ above.

Alternatively you can increate logging on the MSEXCHANGESA\OAL Generator to see if the new address book generated successfully. Give the OAB a name, select a generation server (in case of a CCR this needs to be the active node) 5. When presented with the distribution points page enable the web base distribution and, in case of outlook 2003 clients, enable the public folder distribution. Once the wizard has completed, right click the new OAB and select to generate the OAB. Now drill down to the mailbox database, right click it and set the new OAB to be the default for that database. Open outlook with a mailbox that is residing in that mailbox database 10.

It may be that the information from the Exchange server has not yet flowed to your local Outlook program.

So to force your Outlook to sync with the Exchange server you can manually update the GAL.

This article shows how to manually update the Global Address List (GAL) in Outlook (version 2010 and above).

The Global Address List is a directory of contact information that is stored in a central place called the Exchange Server.